Care with Kindness
Statement of Purpose
Statement of Purpose 2021Location: Care With Kindness Limited
Devon Business & Education Centre
Devon EX14 3HL Telephone:
Christopher Dominic LorimerLegal Status:
Company Reg Number:
Care With Kindness Ltd
Statement of Purpose
This sets out the Statement of Purpose for Care With Kindness Limited as required by the Health and Social Care Act 2008. Its sets out the:
- Company's aims and objectives
- Nature of services provided
- The qualifications of the Registered Person and /or the Registered Manager
- The range of qualifications of domiciliary staff
- The comments suggestions and complaints procedure
Care With Kindness is a privately owned domiciliary care company based at the Devon Business & Education Centre, near Cullompton, Devon. The company was established in January 2021 and is committed to providing high-quality person-centred care to people in the sanctuary of their own homes.
The service we deliver gives you and your family the confidence that you will be supported to remain independent in your own home. Our empathetic and expert carers will be adhering to all your needs and requirements. We are based in East Devon and provide support to all parts of Devon and South Somerset. Care With Kindness is regulated and inspected by the Care Quality Commission (CQC).
AIMS AND OBJECTIVES
Care With Kindness aims to provide services which safeguard and promote the health, welfare and life of older adults who wish to remain in their homes. Objectives are to provide high quality services which are safe, responsive, caring, effective and well-led to people in Devon and South Somerset. In addition, we aim to:
- Be reliable, dependable, and responsive
- Show courtesy, dignity and respect
- Meet the assessed needs of the service user
- Recognise the individuality and the diversity of each service user
- Maximise independence and promote life skills
- Offer choices and enable service users to make decisions about how their care is to be provided
Care With Kindness aims to achieve this by employing empathetic, competent, well trained management and staff. All our staff will have a QCF 2 in Health and Social Care or will be working towards this. Alternatively they will have sufficient experience of working in health care and be able to demonstrate their knowledge and understanding of the 15 core Care Certificate standards. All staff will be effectively recruited and inducted with any development gaps identified for addressing. We will regularly upgrade our procedures and policies in line with the relevant legal requirements. We will also ensure that there are regular staff meetings, appraisals, supervisions, formal and informal observations of staff to ensure they are providing the correct care and demonstrating best practice. Many of our carers originate from SE Asia, particularly the Philippines, Thailand and Malaysia, and have been specifically recruited for their compassion for the elderly which is a strong cultural facet.
NATURE OF THE SERVICES PROVIDED
Care With Kindness Ltd is a domiciliary care agency which provides a range of personal care and essential domestic support for the elderly and older adults at risk who wish to remain living in their own homes. Our aim is to support individuals to maintain their independence for as long as possible, living a full life and interacting with their communities to the best of their ability.
The services provided will be tailored to the individual needs of each service user.
SERVICES WE PROVIDE
- Personal Care (washing, dressing, personal hygiene etc.)
- Assistance with morning and evening routines
- Preparing meals and drinks
- Sleep-in/night time carers
- Day care
- Household work (washing clothes, ironing, hoovering, dusting and cleaning)
- Prompting medication
- Live-in care
- Palliative / end of life care
- Rapid response care
- Continence management
- Medication supervision
The type of service we will be providing is:
DCC – Domiciliary Care
CQC SERVICE USER BANDS
- Older people (adults aged 65+)
- People with mobility issues and physical disabilities
- People with sensory impairment
- People with Parkinson’s, MS, Alzheimer’s, Dementia
Primarily, we will work with older adults (aged 65+) who have mobility issues or physical disabilities caused by the onset of old age.
Inevitably there will be associated secondary conditions for this age group including sensory impairment, challenging age-related diseases including Parkinson’s, MS, Alzheimer’s, Dementia etc. and social isolation caused by the pandemic or by their situation in life. Where carers are matched to service users with complex needs including dementia or sensory impairment, full training will be provided to fill any gaps in their work experience or training.
GEOGRAPHICAL AREA COVERED
Our services are offered to residents in all parts of Devon and South Somerset.
Company Director – Chris Lorimer
Nominated Individual – Chris Lorimer
Registered Manager – Sarah Carter
Care Coordinator – Helen Soriano
Senior Care Assistant – to be recruited
Carers – to be recruited
We are fortunate to have good links with other professionals in the adult social care field who have been involved in preparing Care With Kindness Ltd for launch. We have worked closely with Ocean Healthcare and United Response who have provided mentoring support to our Registered Manager and will continue to do so throughout her studying the NVQ Level 5 Diploma in Leadership and Management for Adult Care. Mary Lorimer is involved in coaching our staff and is herself a member of Devon Carers.
QUALIFICATIONS OF CARE STAFF
Our care staff will be encouraged and supported to further their professional development whilst employed by Care With Kindness Ltd. We will encourage all those who are unqualified to achieve a QCF 2 in Health and Social Care within 24 months of employment and to complete their Care Certificate within 12 weeks of employment.
All staff will receive full training in line with the statutory requirements:
- Moving and handling
- Basic life support and first aid
- Effective communication
- Equality and diversity
- Fire safety
- Food hygiene
- Health and safety awareness
- Safeguarding adults
- Nutrition and hydration
- Oral health
- Person-centred care
- Positive behaviour support and non-restrictive practice
- Infection prevention and control
- Medication management
- Recording and reporting
In addition to these mandatory training courses, there will be other training offered to our staff to improve their knowledge of the care industry and relevant legislation and to ensure their continuing professional development. In some cases, staff may need additional training in British culture and language.
Care With Kindness Ltd is well placed for the provision of outstanding training and development opportunities for care staff. Located in rural East Devon, Devon Business and Education Centre regularly hosts training for the public and topics covered include Emotional Logic, Striving for Excellence and Suicide Prevention. The Centre also hosts networking events for members of the public looking to develop and grow their business and an annual awards ceremony. A large part of activity at the Centre is tutoring provided by Mary Lorimer, founder of Mary Lorimer Tutoring. Mary is an experienced literacy expert and tutor who supports young people and adults across Devon and whose exceptional tutors provide support in a wide range of subjects for all needs.
All staff have an induction period to include their mandatory training modules, familiarisation with company policy and procedure, and to complete their Care Certificate. We will enable new care staff to shadow those with more experience until they feel confident to work alone.
All staff will have to obtain a satisfactory enhanced DBS check and supply 2 references before any employment commences.
The Registered Manager is currently studying towards her Level 5 Diploma in leadership for health and social care and is undertaking refresher courses in safeguarding adults, complaints handling, medication, consent, mental capacity, health and safety and human resources.
TERMS & CONDITIONS OF SERVICE
Refer to Service User Guide
Our Terms and Conditions of Service accompany our Service User Guide. Please direct all enquiries to Chris Lorimer or Sarah Carter using the contact details on the front of this policy. Within our Terms and Conditions we have outlined circumstances in which the agency may cease to provide services, for example:
- When the service user requests to change care provider
- When the agency is unable to fulfil the terms of the contract
- When health and safety is compromised to the extent that it is unsafe for the carer to provide care
Care With Kindness Ltd is fully committed to equality of opportunity. The Company’s Equal Opportunities Policy sets out to provide equal opportunities for all service users and personnel within an environment free from all forms of discrimination, harassment and intimidation. We are determined to set the very highest standards in the management and employment of a diverse workforce. Many of our carers originate from SE Asia, particularly the Philippines, Thailand and Malaysia, and have chosen to be employed by the company due to our values and approach.
COMMENTS, COMPLAINTS OR SUGGESTIONS
It is our intention to run an exceptional care service. We will work hard to deliver on our commitments and meet the expectations of our service users, their families and our care partners. However, we recognise that sometimes things can go wrong. We are committed to taking responsibility for our action and for being open and transparent. Our approach to comments, compliments and complaints is based on listening and learning. We take all comments very seriously and regularly review all comments received so that we can learn from them. The information gathered through analysing this feedback tells us what the people we support think about us and gives us the opportunity to share what works well and where we need to make improvements
Care With Kindness Ltd aims to resolve any concerns or complaints as quickly as possible. Any complaint will be dealt with by the Registered Manager who will try to resolve any issue by discussing the matter first with the service user or person concerned. If a complaint cannot be resolved informally, it will be escalated for investigation by the Nominated Individual.
The Nominated Individual may investigate the matter personally or commission an independent investigation to ensure objectivity. At the end of the investigation the Nominated Individual will meet with the service user to discuss the outcome.Registered Office Address:
Care With Kindness Limited
Devon Business & Education Centre
Devon EX14 3HL
We have a staged process for dealing with a complaint (refer to the company complaints policy:
- Discuss the situation with the Registered Manager, Sarah Carter, who will do her best to resolve the problem quickly to your satisfaction.
- If you feel unable to discuss the problem with the Registered Manager, or have not been able to resolve your complaint, please write to or email the Nominated Individual, Chris Lorimer at the Registered Office addressed, with the subject ‘For the Attention of Chris Lorimer only’.
- If a complaint is received this will be responded to in writing within 2 working days. Such communication will outline the steps being taken to resolve the complaint and who will oversee the investigation and notification of the outcome in line with the company’s Duty of Candour policy.
- The complaint will be formally acknowledged and logged as described above.
- Depending on the nature of the complaint, an Investigating Officer will be allocated. We would normally like to discuss the complaint with the complainant either by visiting in person or by discussing the issue on the telephone.
- The outcome, details of the investigation and actions taken will be informed in writing.
- Actions will be agreed to resolve the matter.
- You will be contacted by the Investigating Officer at a later date to check whether issues have been resolved, and the service is satisfactory, following ongoing monitoring.
- We have a target of resolving all complaints within 20 days of receipt. All complaints including details of the investigation, outcome and actions are recorded and audited internally and regularly inspected by our Commissioners and Regulators.
- If after we have investigated your complaint, you are still not satisfied with the outcome, you may wish to contact the Local Government Ombudsman (LGO). The LGO provides a free, independent service. You may contact the LGO advice team by telephone, (0300 061 0614) or email email@example.com. Please note, the LGO will not normally become involved until after we have been given the opportunity to investigate and respond to your complaint.
Our service is in the process of becoming registered and regulated by the Care Quality Commission (CQC). The CQC does not get involved in individual complaints about providers but is happy to receive information about our services at any time.
The contact details of the CQC are Care Quality Commission, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA.
Telephone: 03000 616161 Web: www.cqc.org.uk
You can also contact your local Social Service Department and allocated case manager.
LEADERSHIP & MANAGEMENT QUALIFICATIONS AND EXPERIENCE
Sarah Carter has experience in education, business and social care. A fully qualified language teacher and former publicist, Sarah has excellent communication skills and is comfortable working with people of all ages from teenagers to the elderly.
Since being made redundant from her job as a publicist for a small publisher, Sarah has worked with elderly people in East Devon where she lives with her two sons. Her roles are far-reaching and include offering a helping hand to the elderly in whatever form that might take. Caring, cleaning, admin, IT, shopping, housework and cooking. Sarah first met Chris Lorimer whilst working for his mother-in-law towards the end of her life. Sarah’s relationship with Ann Dixon was incredibly special and the Lorimer family have been involved with Sarah ever since.
Sarah has extensive experience in the social care sector. She trained as an Appropriate Adult to support young offenders in south east London after graduating in English and Italian at Manchester University. She has volunteered on soup runs, needle exchange initiatives and at homeless centres. She worked as a personal carer for a triplegic woman and for a quadriplegic man after leaving university. Sarah was the Project Manager for a Prince’s Trust initiative aimed at young care leavers and was responsible for the recruitment, training, deployment and supervision as well as overall management of a group of volunteer mentors and peer mentors from Croydon.
Sarah is working towards the Level 5 Diploma in Leadership and Management for Adult Care, endorsed by City and Guilds, and is undertaking refresher training in Safeguarding, Infection Prevention and Control, Equality and Diversity, Health and Safety as well as first-time training in Effective Workplace Assessment, the Mental Capacity Act 2005, Deprivation of Liberty Safeguards (DoLS), Data Protection and the UK GDPR, Caring for People with Dementia and End of Life Care.
Chris Lorimer has an exceptional pedigree with Senior Executive roles across Private and Public sector, where his responsibilities have encompassed strategy, change management, sales, marketing, operational improvement, finance and HR.
Since 2013 he has been a management consultant with clients across numerous sectors, including health and social care, education, manufacturing, business services, financial services, logistics, marketing and the charity sector.
His career began with Barclays in 1990 on their graduate programme, with his first executive role in 1999 merging multiple business banking teams across the Midlands and achieving exceptional profit performance. At the same time, he achieved his MBA at Warwick Business School, achieving a distinction with a dissertation analysing differential leadership styles in high performance teams. In 2002 he took up a role as Head of Operational Excellence in Barclays’ International and Private Banks to lead the introduction of Lean Six Sigma into Barclays, achieving significant operational improvements across multiple core processes.
On relocating to the South West in 2005, Chris joined Exeter College, responsible for employer engagement, recruitment, marketing and several curricular areas. Integrating a commercial approach into a staunchly public sector culture, Chris was able to sensitively lead his areas of responsibility to become rated by OFSTED as outstanding. He led the development of the Flybe Training Academy (Reach Academy) for high achieving students and the LEAD programme for aspiring staff – which still operate. In 2010, he joined Bicton College as Deputy Principal, leading their resurgence before the takeover by Cornwall College Group.
A skilled communicator, Chris has spoken at many conferences in the UK and overseas and is an expert trainer. An accomplished coach and mentor to aspiring entrepreneurs and business owners, he runs a thriving venue and co-working space (Devon Business & Education Centre) and the acclaimed 373 Business Networking Group, which has an annual awards ceremony for SW businesses. Chris is also an accredited Emotional Logic coach which is having a resonance with a wide range of organisations, especially those whose people are struggling with their mental health or experiencing challenging circumstances. He lives in Devon with his wife and family.
Helen Soriano is the company’s main liaison person with the Filipino workforce. Helen is a Registered General Nurse in the Philippines where she obtained a master’s degree in public health. Having worked in the emergency department and the medical ward as Head Nurse for many years, she also worked as a clinical instructor of nursing students at the Virgen Milagrosa University specialising in psychiatric, maternity, community and obstetric nursing. Following this, she worked for the department of education as a public-school health nurse.
When she moved to the UK, Helen achieved her NVQ levels 2 and 3 in Health and Social Care and she has had extensive training in all mandatory areas for social care professionals including CPR, fire prevention, safeguarding and health and safety. Having worked in a variety of residential care settings over the years, her training record and continuing professional development are impressive and up to date.
Prior to moving to Devon, Helen was an Assistant Senior Care Practitioner at the Royal Cornwall Hospital, she worked across general wards at the Royal Hampshire County Hospital and as a live-in carer at Oxford Private Care Ltd.
Now self-employed and working throughout Devon and Somerset, Helen works for private clients as a personal care assistant and receives excellent feedback from her clients with regards to her passion and competency.
WORKFORCE QUALIFICATIONS AND EXPERIENCE
We aim to have a workforce that is competent and feels valued as part of the team. All workers are carefully selected to ensure that have the right skills and experience.
- Our in-house trainers deliver accredited training at level 2 for medication, basic life support, first aid and food hygiene, dysphagia and dementia awareness and infection prevention and control.
- Specialist training is sought from clinical experts e.g., safeguarding adults.
- Selection of the right staff with previous experience in care is key to the complex nature of the service they will work in. All staff will have an individual development plan based on individual, organisational and service analysis.
- Prior to starting work staff must have an Enhanced Disclosure check from the Disclosure and Barring Service (DBS) and they will not be processed to start if they are on the Protection of Vulnerable Adults or Children Lists.
- We request a 10-year work history with two current written references.
- We check their right to work status.
- All staff will be required to be up to date with statutory and mandatory training. Additional training and experience required will be assessed in supervision and appraisal. Induction, practical skills training and individual care package training will form part of the risk assessment for delivering safe and effective care.
- Senior carers have specific training in leadership and assessment with specific clinical training e.g. medication management, epilepsy and safeguarding
- Care workers are trained for the level of care they are required to provide to each service user and assessed against written and practical competencies. Achievement of the Care Certificate is supported and encouraged.
SUPPORTING OUR SERVICE USERS
We believe we can support our service users most effectively by:
- STARTING WELL: We use a detailed process for ensuring we understand the needs and expectations of our service users and their families from the outset. We believe that if we invest appropriate resources to learning up front and following our structured process for onboarding packages of care with all vested parties, we will encounter fewer problems afterwards.
- CARING WELL: Caring well starts with selecting the right healthcare workers in the first place through a robust recruitment process. Proper induction and training processes will be employed to ensure our teams are well equipped.
- RESPONDING: Our service will be delivered flexibly, attentively and in a person-centred way. We understand that things change and will do everything we can to adapt quickly.
- RESPECT: The needs and values of the people we support will always be at the forefront of our work. We will do our absolute best to listen and will be proactive in making sure we monitor how well we are doing with our consideration of service users’ individual characteristics, world view and lifestyle. We will ensure we do not discriminate in any way.
- MATCHING: We respect the privilege we have of caring for people in their own homes. It is important that families and the people we care for feel comfortable, and hopefully enjoy, the relationship they have with the care workers we provide to care. We will do everything we can to match care workers appropriately and change them if things are not working smoothly.
- MANAGING WELL: We will manage our care service efficiently and effectively. Our supervision and management personnel will be very present and communicate clearly, regularly and openly.
- INCLUSIVE: We will involve service users, their families, frontline care workers and independent experts in health and social care in the review and monitoring of our service. We hope they will help to shape and direct our vision for providing an exceptional care service that they too are proud to be associated with.
- LISTENING: We will make it extremely easy for our service users and their families to let us know if we have let them down and if we have performed well. We will not only welcome comments and complaints but will seek them out.
SUPPORTING OUR CARE TEAM
We believe we can serve our workforce well by:
- GOOD SELECTION: Using our recruitment expertise we will select individuals who are a good fit for our organisation and our service. We will also help all applicants make an informed choice about whether Care With Kindness Ltd is the right place for them.
- STARTING WELL: We will take the time to clarify our expectations clearly at the start of our relationship with a new worker. A robust induction and training programme will ensure they know what to do and are properly equipped to do it.
- LIVING HAPPY: We believe a happy worker is a better worker. We take the time to say thank you, well done and support our team when life throws tough things at us. We also believe it is important to have fun and build this into the way we work and things we do.
- CHECKING IN: A robust process of appraisals, mini reviews, spot-checks, regular chats and meetings will ensure that all workers have a chance to be heard and are reminded of our core principles and approach to care.
- RESPECT: The needs and values of all people, including our workers, are especially important. We will proactively develop a culture of mutual respect and responsibility and ensure that all things that make our workers unique are appropriately valued and certainly not discriminated against.
- SUPPORT: We recognise that our workers are carrying a lot of responsibility. At all times they will have access to support and guidance so that they can make decisions and manage situations effectively and with confidence.
Care With Kindness Ltd will ensure services are safe by:
- Ensuring CQC guidance is followed on safeguarding, notifications and complaints
- Seek feedback from the people who use the service, their families, Healthwatch (Rate and Review), and the local Safeguarding Authority
- Undertake observation of practice in a sensitive way
- Ensure staff are trained in safeguarding procedures
- Ensure records are kept on all activities and conduct regular audits
- Manage risks effectively through risk assessments and via the care plan
- Ensure safe practice runs through all policies and procedures
- Ensure equipment used is property maintained
- Ensure staffing levels are always adequate
- Recruit care workers that can meet the needs of the individuals we support through assessment-based processes
- Undertake appropriate background checks e.g., DBS, references, employment history
- Quickly identify if care worker performance drops below the required standard and be decisive with taking corrective action
- Record and review comments about the service and listen to ideas on where improvement can be made in terms of safe working practices
- Monitor national incidents (MDA/MHRA) to ensure any evidence is implemented locally
- Ensure care workers are trained to administer the company’s medicines management policy and record their actions
- Ensure effective management of infection control and prevention through our established policies and procedures which includes observing practice
- All information relating to the people we support and our carers is treated with the strictest of confidence and access to this information is limited to people on a need-to-know basis.
Care With Kindness will ensure service is effective by:
- Training all care workers to have the right skills and knowledge
- Creating 'one-page profiles' for all our care workers and people we support, so there is a high degree of compatibility between both parties
- Providing all care workers with regular support, induction, supervision, appraisals and training
- Seeking the views of our care workers, the people we support, family members and other professional stake holders
- Undertaking observation and supervision to ensure good practice and service is being provided
- Ensure all staff have a full induction and practical training prior to commencement of duties on their own. All training will be in line with the Care Certificate and care workers signed off as competent to care
- All care workers given the opportunity to develop their skills, starting with QCF 2 as a foundation course
- Auditing care worker files to ensure all checks have been completed
- Audit files of the people we support to include daily records and MAR charts kept in the person's home. This information will be collated and where performance is below standard, an action plan will be put in to place.
- All care staff will be given training on the Mental Capacity Act 2005 so that they are fully aware of the requirements under this act. Where we have clients who lack capacity, our care workers will be trained to follow legal requirements in making any best interest decisions. Where challenging behaviour is present with any of the people we support, training and guidance will be provided to enable our care workers to manage the potential risk in a safe way for all concerned. Our staff will confirm consent for all interventions.
- All people who seek support from our service will be given information about the service and what can be provided. Prior to a service starting, people will be invited to confirm that they agree with our terms and consent to the service. Where capacity is lacking, then consent will be obtained from the legal guardian/Court of Protection and power of attorney.
- Ensure that we include an assessment on nutrition and hydration so that people have enough to eat and drink and that these are provided in a safe way. Where there are risks, for example with swallowing, specialist advice would be sought.
Care With Kindness will ensure our service is caring by:
- Ensuring carers provide support with kindness, dignity, respect and compassion and respecting the choices and decisions of the people they support. We ensure people are cared for in this way through the quality assurance assessments undertaken by the Registered Manager.
- Our induction, training and monitoring will ensure that throughout our practice peoples' needs are respected regardless of their age, disability, gender, gender identity, race, religion or belief and sexual orientation.
- Ensuring the care plan is a living document. We aim to develop the plan over the initial few weeks, to ensure all the requirements are fully documented and understood. We will have a primary carer for each person we support who will be responsible for ensuring the information about the person is recorded accurately and that their wishes are truly respected.
- When we recruit people to our service, we will aim to select a diverse group of carers, so that we increase the opportunity to match individuals well and will make the primary carer responsible to ensure the person receives support from a consistent team of carers who are fully aware of their needs.
- The Registered Manager will be undertaking regular observation reviews of care delivered to ensure that carers are providing support in a meaningful way and avoiding a task-led approach but instead are always person-centred.
- Care planning will always involve the service user. If there is a reason this is not possible, then we would look to working with their close circle of support such as advocates, GPs, social workers and family.
- Training our care workers in maintaining confidentiality in line with our confidentiality policy.
Care With Kindness will ensure we are responsive by:
- Including everyone we support in developing their own person-centred plan and risk assessment. This will be developed over time to ensure we have captured the persons requirements and needs fully.
- Using a care plan and risk assessment developed in-house that is personalised and is focused on a strengths-based approach. We passionately believe that by asking the right type of questions we can develop a greater understanding of what a person wants to do for themselves and where they need a bit more support.
- As part of our care planning, we will aim to develop a growing understanding of the persons interests and aspirations and where possible link up with the community that is important to them for additional support and advice to avoid social isolation.
- The Registered Manager will be responsible for undertaking quality assurance checks on a regular basis to observe that a person’s needs are being met.
- We would ensure no person is discriminated against and that provisions are made e.g., equipment to support people achieve their aspirations and goals.
- We will ensure a care plan and risk assessment are available at the start of the service which is endorsed by multiagency partners and commissioners. However, this would be amended as the needs of the person become more evident when supporting them and escalated through the Registered Manager to the Commissioner. This amendment would be sought in agreement with the person and their circle of support.
- All the people we support will be provided with information about the service. This will include information about what to do if they are unhappy or have a safeguarding concern. We have a complaints and safeguarding policy which we will follow strictly, and a full investigation will take place and a reply given to an individual within a specific time.
Care With Kindness will ensure our service is well led:
- Our service will be led by the Registered Manager who will ensure that small teams of care workers are developed to support people in a particular area. Each member of the team will have the responsibility for ensuring the team acts in a person-centred way and is open, inclusive and empowering.
- Each person we support will have primary carer who will be responsible for ensuring that care provided is of a consistent, high quality nature. The Care Coordinator or Registered Manager will be responsible for setting up and regularly reviewing the service user’s personal care plan and risk assessment.
- Our Registered Manager’s primary role is to act as a coach to the care team and empower them to resolve issues for themselves with the people they support if needed.
- Our Care Coordinator’s primary role is to assist the Registered Manager in organising the day-to-day running of the service and to help develop policies, deliver training, supervision and guidance to carers whilst achieving the overall aims of the service and maintaining a high level of quality care in accordance with the company’s Quality Assurance Policy.
- We will continue to develop our service in line with benefiting the community in which we work.
- Our vision and values include involvement, compassion, dignity, independence, respect, equality and safety. These values will be shared with all our employees and used during recruitment, supervision and appraisal. The Registered Manager will also undertake observational supervision to ensure the attitudes, values and behaviour of carers are in line with those of the company. Where this is not observed additional support will be provided.
- By operating in small groups/teams, the opportunity for being involved in the development of the service is high. As teams operate in a self-managing way with support from the Registered Manager, new and innovative approaches are likely to flourish.
- The Registered Manager will take an active role in supporting the teams daily and help them to find solutions to any challenges they face.
- The Nominated Individual will conduct regular supervisions with the Registered Manager to ensure all conditions of the registration are met satisfactorily.
- The Registered Manager will undertake regular quality assurance checks to ensure quality is continuously improved. Ongoing regular reviews will be undertaken to ensure we have data about service quality and improvements. This information will be collated and aggregated to ensure any trends are monitored and actioned if needed.
- The service has available IT and finance specialists to support and advise on robust records and data management systems, as well as financial systems.
- Both the Registered Manager and Nominated Individual will seek to develop strong links with the Local Care Managers Network, local authority and NHS, to demonstrate excellence in safeguarding, commissioning, quality and brokerage. We will endeavour to work closely with partner organisations including other domiciliary care agencies to ensure we are providing a consistent and high-quality service.
- We will provide a personal care service specialising in basic needs such as nutritional support and other person-centred care.
- We have strong links with United Response and Ocean Healthcare who have been involved with the company as consultants and whose expertise has greatly shaped the way that the company will operate.
- Our focus will always be on maximising the health and well-being of our service users and doing everything we can to help them maintain and grow their personal freedoms and engagement with people and communities in which they live.
- We also aim to provide enriching and rewarding work opportunities to our team of carefully selected healthcare workers.
- We will focus on developing a culture of openness, transparency, respect and personal responsibility. It is our aim for everyone to be united behind a vision to establish an exceptional care service that we can all be proud of.
- Monthly care package reviews are carried out by the Registered Manager to review risk, compliments and complaints together with staff levels, skill mix and staff attendance. Monitoring safety through a range of evidence of the needs and expectations of all parties involved will ensure multi-disciplinary care planning and client-centred delivery.